sep
2017
,
The training is given in Swedish.
For staff who receive and responds to students, visitors and other people in their work, such as teachers, librarians, receptionists, department administrators, counselors, staff at the service centers and the like.
What do you do when you are suddenly faced with a tense and threatening situation in the encounter with another person in his work?
What the communication and treatment contributes to a situation likely to derail?
How is stepping down to tense situations?
Is there a way that could distract?
What to do if you can not handle the situation yourself and need help?
Fika is included.